10/30/2023 0 Comments Download athens health and fitness![]() Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I. ![]() Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction.
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